New CDESK version 2.9
In CDESK version 2.9 you will find many generational changes, whether its the user´s interface or functionality.
Module CRM, new paid module – added new "TODO list" funciton allowing to create a clear list of duties and compliance with deadlines.
Module Vacations – allowing operators to submit a vacation request, define your own types of requests and approval process.
Reservation system module, new paid module – book any object in your database quickly and easily.
Interconnection with economic system – in new version we have added, to existing interconnection with POHODA, two new interconnections to economic softwares Money S4/S5 and ABRA G3. Its possible to connect customers adresses, invoicing and warehouse registry in your accounting software with CDESK.
Mobile Application – allows full access to CDESK from your smart phone. If you are offline, the changes will be updated as soon as a device accesses the network.
Communicator with chat – new built-in chat client available on a separate website or directly as part of your CDESK account.
CMDB Module, new paid module – represents configurational database
Clarification of global settings – global settings are available under an administrator account, and are divided into logical units by modules with advanced options
Acceptance, Admission and Claim protocols in requests – it allows to create different types of protocols to be followed, also can be generated from any requirement.
New way of adding the fulfillments – alternative way of adding fulfillments directly to the calendar, also allows quick overview of fulfillments in actual month
Tasks – added module for easier categorization of tasks, which are linkable to requests, contracts, projects or to add independant notes to CDESK.
Allocating dates from the calendar – the possibility to apply any deadlines for tasks directly from calendar.
Allocating terms in requests – the possibility to apply any deadlines for tasks directly from requests.
Notification settings – new possibilities of notification settings for requests
New SLA and combinations – new possibilities and combinations of SLA settings - request priority is possible to combine with request type, customer and other optionsožiadavky možno kombinovať s typom požiadavky, zákazníkom a ďalšími možnosťami.
History of changes to the customer – view the change history for the customer and its author, an overview of the requirements pertaining to a scheduled tasks
Notice-board – it allows you to add messages to other operators in the bulletin board right in their initial overview
Message processing – added the ability to send a private message to processing to CDESK visible only to the designated operator
Email parser – new possibilities of message processing, by creating rules for automated processing of received e-mails
Fulfillment adding template – simplified adding of fulfillments with custom-defined templates
Request adding template – simplified adding of requests with custom-defined templates
The possibility of sending copies of selected notifications to supervisor – supervisor can be notified about discussion, internal papers and notes for requests
Added an optional field in the request – It serves the requests to be included in a groups over which independent statistical analysis can be done
Optional columns in the list of requests – ability to manage and display requests and to hide unnecessary information
Added request filter for "operator in the past" – another option for filtering your requests
Synchronization of calendar via Google+ account – sync events in MS Exchange (MS Outlook), Gmail (free) and Google Calendar apps to CDESK Planner and achieve the best overview of your upcoming events.
Optional initial overview – now you can change the layout and contents of the initial report, so you can have all the needed information
Setting operator for the certain area services – for each service area, you can set a specific solvers
Custom filters on other modules – You can now create and save custom filters in the list of filfillments, message processing and elsewhere.
Adding a new customer using only the quick form – in the new version we removed tedious and unnecessary creation wizard for new customer. We also added the ability to create new customer from two new locations
Optional request description – if you don´t use request description you can now set it as optional for users
Changes and Updates
Rearangement of request fields - optional parts have been moved to the "Advanced Data"
Bringing CMDB for customer account (reading only) – access to customer account in the CMDB can be set in the Admin area -> Users -> Customer Accounts -> customer specific -> Settings of main acces -> Access to the database objects
Option of equiment select in request for customer account - customer while working with request is abel to select device directly form CMDB, if applicable to the request.
Canceled the term "Nearby activities" (replaced by "task") – to manage the next activity you can now use the "Tasks"
Notifications imposing changes – after saving any change in CDESK notification appears in the strip at the top of the screen on the successful saving changes
The request checkbox "Block emailing" – added new option to block email notifikations in requests
Repair and addition of functionality for mass editing of customers and operators – Mass edit of selected customers and operators now supports change of several settings
Added privileges to modules – setting rights of individual operators to specific modules
Simplifying the screens for specifying requests through EasyClick – simpler and more transparent form for entering EasyClick requests
Renumbering of the priorities in terms of ITIL – we changed the numbering order of priority so as to be in line with ITIL standards. Priority 6 became the lowest and the highest is priority 1.
Added paging to the messages for processing – display only a certain number of messages for processing on one side, creates new page after reaching the limit of messages per page
Added notification of discussion to the creator of request – new possibilities of notification settings, when added discussion comment in requests