Prices 2019

The CDESK GOLD license gives you unlimited access to all features. You can use web interface, desktop or mobile apps. Put simply, you can have at hand everything, all the time.

The CDESK SILVER license is limited only in the way that no more than 25% of purchased accounts can be logged in at the same time through the web interface. This restriction does not apply to desktop and mobile app access, where some of the features are not available.

You get the CDESK BRONZE license for your customers for free to work with them effectively. The license contains only selected features and some data is read-only or accessible to a limited extent.

	CDESK GOLD	CDESK SILVER	CDESK BRONZE
	€ 18 or less per license per month	€ 7 per license per month	FREE for your customers
MODULES (expand for list of features) * Starred items are accessible only via web interface	QUANTITY DISCOUNTS 2 licenses ... € 17,50 / license 3 licenses ... € 17 / license 4 licenses ... € 16,50 / license 5 licenses ... € 16 / license 6 licenses ... € 15,50 / license 7 licenses ... € 15 / license 8 licenses ... € 14,50 / license 9-20 licenses ... € 14 / license > 20 licenses ... negotiable	PRICE NOTES CDESK SILVER licenses are ordered in packs of 4 pcs. > 21 pcs ... price negotiable
REQUESTS Entering requests History in requests Recording of requests Catalog of requests Discussion with the customer Internal notes among solvers * Regular requests * Approval of requests
ADDRESS BOOK Recording of companies Recording of contacts
DEALS Recording of deals * Recording of costs
FULFILLMENTS Recording and assigning of fulfillments Internal fulfillments
TASKS Recording of tasks Assignment of tasks
* SLA, SLO - CONTRACTS * Recording of SLA (time terms) * Recording of SLO (availability in %)
* AUTO MESSAGE PROCESSING * Message sources: email, web form, API * Manual processing * Processing rules setting
* VACATIONS, REPLACEMENT * Recording of requests * Approval * Balance tracking * Replacement
CALENDAR Custom calendar * Scheduling of other operators Synchronization with external calendars (Exchange, Google)
* RESERVATION SYSTEM * Reservation for any objects (cars, meeting rooms, equipment, etc.)
* KNOWLEDGE BASE * Recording of knowledge * Recording of solutions * Comments
ANNOUNCEMENTS Display of announcements * Editing of announcements
* MANAGEMENT, ADMINISTRATION * Global settings * Users and groups * Approval rules
ACCESS AND DATA
MOBILE APPLICATION Take your CDESK with you anytime and anywhere on your smartphone or tablet (iOS, Android). Offline mode (working in the application even without internet connection) Time limit of in-app data: open items – no limit completed items – last month
DESKTOP APPLICATION For both Windows and macOS systems. Offline mode (working in the application even without internet connection) In-app data timeout: open items – no limit completed items – last month
WEB With CDESK SILVER license, 25% of purchased accounts can be logged in simultaneously.
ADDITIONAL FEATURES
CMDB configuration database Flexible and comprehensive database of any objects (operations, devices, persons, etc.), their relationships and links to other objects (deals, fulfilments, etc.)	€ 15 / month / first 100 objects € 15 / month / another 200 € 15 / month / another 300 € 15 / month / every additional 400 over 3000 objects agreement possible
Approval Approval of Requests The price is a surcharge to your account CDESK BRONZE CDESK GOLD and SILVER have approval within the account			€ 0,6 / account / month
Offers Creating and editing offers License CDESK BRONZE has access to read-only offers.	€ 10 / portal / month
Pricelists Creating and editing pricelists of services, works, materials and transport. License CDESK BRONZE does not have access to the pricelists.	€ 10 / portal / month
Billing and invoicing Creating invoices from deals, invoice management. Price is a surcharge to the accounts CDESK GOLD and SILVER. CDESK BRONZE account does not have access to this functionality (access only to final read-only invoices).	€ 10 / account / month	€ 10 / account / month
Advanced billing Billing regular fixed fees with contracts. Recording of contracts and amendments directly in CDESK. Recording of sold and operated services. Application of quantity discounts, fidelity rebates, advance payments. Dealer invoicing with dealer invoice to the end customer.	Price on request
Custom domain CDESK operation on your own https domain, custom login screen. Logo inside the portal and in email notification is free of charge.	€ 13 / portal / month
SMS notifications SMS event notification with possibility to choose what events should be generated.	€ 0,06 / SMS
Disk space for attachments (DMS) Central storage of attachments Versioning	€ 5 / 1 GB of occupied space / month
Connectors to AD/LDAP Deployment support Implementation of functionality enhancement	from € 100 one-time or hourly billing according to required functionality
Connectors to ERP Implementation to already implemented economic system JIRA, ABRA, POHODA, KARAT, Navision. When implementing to other systems, price is on request.	Deployment support – hourly rate system updates - from 25 € per month

* Starred items are not accessible via desktop and mobile applications.

All prices are without VAT.

If you have any questions, feel free to contact us.