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CDESK
GOLD
|
CDESK
SILVER
|
CDESK
BRONZE
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€ 18 or less
per license per month |
€ 7
per license per month |
FREE
for your customers |
MODULES (expand for list of features)
* Starred items are accessible only via web interface
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- QUANTITY DISCOUNTS
-
2 licenses ... € 17,50 / license
3 licenses ... € 17 / license
4 licenses ... € 16,50 / license
5 licenses ... € 16 / license
6 licenses ... € 15,50 / license
7 licenses ... € 15 / license
8 licenses ... € 14,50 / license
9-20 licenses ... € 14 / license
> 20 licenses ... negotiable
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- PRICE NOTES
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CDESK SILVER
licenses
are ordered
in packs
of 4 pcs.
> 21 pcs ... price negotiable
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- REQUESTS
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Entering requests
History in requests
Recording of requests
Catalog of requests
Discussion with the customer
Internal notes among solvers
* Regular requests
* Approval of requests
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- ADDRESS BOOK
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Recording of companies
Recording of contacts
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- DEALS
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Recording of deals
* Recording of costs
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- FULFILLMENTS
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Recording and assigning of fulfillments
Internal fulfillments
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- TASKS
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Recording of tasks
Assignment of tasks
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- * SLA, SLO - CONTRACTS
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* Recording of SLA (time terms)
* Recording of SLO (availability in %)
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- * AUTO MESSAGE PROCESSING
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* Message sources: email, web form, API
* Manual processing
* Processing rules setting
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- * VACATIONS, REPLACEMENT
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* Recording of requests
* Approval
* Balance tracking
* Replacement
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- CALENDAR
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Custom calendar
* Scheduling of other operators
Synchronization with external calendars
(Exchange, Google)
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- * RESERVATION SYSTEM
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* Reservation for any objects
(cars, meeting rooms, equipment, etc.)
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- * KNOWLEDGE BASE
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* Recording of knowledge
* Recording of solutions
* Comments
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- ANNOUNCEMENTS
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Display of announcements
* Editing of announcements
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- * MANAGEMENT, ADMINISTRATION
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* Global settings
* Users and groups
* Approval rules
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ACCESS AND DATA
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- MOBILE APPLICATION
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Take your CDESK with you anytime and
anywhere on your smartphone or tablet
(iOS, Android).
Offline mode (working in the application
even without internet connection)
Time limit of in-app data:
open items – no limit
completed items – last month
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- DESKTOP APPLICATION
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For both Windows and macOS systems.
Offline mode (working in the application
even without internet connection)
In-app data timeout:
open items – no limit
completed items – last month
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- WEB
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With CDESK SILVER license,
25% of purchased accounts
can be logged in simultaneously.
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ADDITIONAL FEATURES
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- CMDB configuration database
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Flexible and comprehensive database
of any objects (operations, devices,
persons, etc.), their relationships
and links to other objects
(deals, fulfilments, etc.)
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€ 15 / month / first 100 objects
€ 15 / month / another 200
€ 15 / month / another 300
€ 15 / month / every additional 400
over 3000 objects agreement possible |
- Approval
-
Approval of Requests
The price is a surcharge to your account
CDESK BRONZE
CDESK GOLD and SILVER
have approval within the account
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€ 0,6 / account / month |
- Offers
-
Creating and editing offers
License CDESK BRONZE
has access to read-only offers.
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€ 10 / portal / month |
- Pricelists
-
Creating and editing pricelists of services,
works, materials and transport.
License CDESK BRONZE does not have
access to the pricelists.
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€ 10 / portal / month |
- Billing and invoicing
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Creating invoices from deals, invoice
management.
Price is a surcharge to the accounts
CDESK GOLD and SILVER.
CDESK BRONZE account does not have
access to this functionality (access only to
final read-only invoices).
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€ 10 / account / month |
€ 10 / account / month |
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- Advanced billing
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Billing regular fixed fees with contracts.
Recording of contracts and amendments
directly in CDESK.
Recording of sold and operated services.
Application of quantity discounts, fidelity
rebates, advance payments.
Dealer invoicing with dealer invoice
to the end customer.
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Price on request |
- Custom domain
-
CDESK operation on your own
https domain, custom login screen.
Logo inside the portal and in email
notification is free of charge.
|
€ 13 / portal / month |
- SMS notifications
-
SMS event notification with possibility
to choose what events
should be generated.
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€ 0,06 / SMS |
- Disk space for attachments (DMS)
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Central storage of attachments
Versioning
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€ 5 / 1 GB of occupied space / month |
- Connectors to AD/LDAP
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Deployment support
Implementation of functionality
enhancement
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from € 100 one-time or hourly billing according to required functionality |
- Connectors to ERP
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Implementation to already implemented
economic system JIRA, ABRA,
POHODA, KARAT, Navision.
When implementing to other systems,
price is on request.
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Deployment support – hourly rate
system updates - from 25 € per month |