CDESK 3.0.163 released

CDESK version history - a short overview of changes and improvements.

CDESK 3.0.163 - current version

07/01/2019

  • Requests – Possibility to choose which type of request the work orders will be created to.
  • Work orders – New work order status: Cancelled.
  • Work orders – Status setting option.
  • Work orders – Automatic assignment of CI to a work order by request.
  • Fulfillments – Possibility to group and filter items by request in the list of fulfillments.
  • Tasks – possibility to add fulfillments and links to places.
  • CMDB Configuration database – Possibility to set authorizations to CI records according to main groups.
  • CMDB Configuration database – Possibility to deny access to some CIs. That does not apply to those where the user is listed as owner.
  • Custom properties – New type of base property: Hyperlink.
  • Custom properties – Possibility to add custom properties to user profile.
  • Users and groups – Set access to user profile. Possible to set which information can user edit in their profile and which is read-only.
  • Reporting – Report of availability of services per customer for the selected month.

 

CDESK 3.0.156

03/20/2019

  • Mobile Apps - integration of a more advanced text editor
  • Possibility to accept Requests directly from email notification of completion
  • Possibility of push notifications for mobile and desktop apps
  • List of Fulfillments - possibility to group by accounting item
  • Optimized loading of contracts with service details
  • Customer Discussion - when creating posts, only related contacts and users are displayed
  • List of Requests - color differentiation of records according request types
  • User Information - added a list of superiors' names
  • Contacts list - added optional columns, filtering by category, and exporting to Excel
  • Requests - added link to the message from which the request was created
  • Fulfillments - correction of a bug that could cause incorrect date recalculation
  • Requests - added additional term fields

CDESK 2:

  • Requests List - added column Current Solution State
  • Discussion posts - added check if there is at least one recipient

 

CDESK 3.0.152

01/18/2019

  • Selection of CI in a Request - considering users from Who Asks and For Who fields
  • Fulfillments PDF export - added the ability to group pages by customers
  • Adding Fulfillments - simplified entering of Fulfillments (Instead of entering End Time, option to only enter Duration)
  • Setting of SLA dates - added a check of entered dates according to the logic TTO <RT <TTAS <TTR
  • Added search by date of change in Requests and Orders History
  • Possibility to not enter a note when Accepting solutions
  • Added the ability to create a Work Order also from the Work Order List
  • Implemented support for drafting Work Orders
  • Fulfillments List - added additional columns to the web lists
  • Work Order List - added the ability to sort records by columns
  • Ability to add new objects (request, fulfillment, task, etc.) anywhere in the system from the top bar
  • Mobile apps - added login information (server, etc.)
  • Customer List - Added optional columns and column sorting

CDESK 2:

  • Mobile apps - added login information (server, etc.)
  • Allowed editing of Fulfillments in Requests
  • The "Mobile" item from the customer details is transferred to the receiving report

 

CDESK 3.0.148

12/18/2018

  • Added notifications for WO Solvers
  • Requests Permissions - Added the Access to Subordinate Records option 
  • List of issued invoices - advanced filtering added
  • Approval Process - Note field changed to mandatory
  • Approval Process - Added display of Request details and optional properties
  • Requests List - Optimization of Tag and Tasks/WO loading 
  • GUI Catalog Optimization Requirements for IE11 and Edge
  • Automatic Termination Requirements for Ending All WOs
  • Blocking of Requirement removal when a related WO exists
  • Enhancements of notifications for Requirements that need approvement
  • Tasks - added a more advanced HTML editor
  • Adding of Fulfillments - added totals for the listed Fulfillments
  • Requests List - added new filtering options
  • Unjustified Request complaints - added mandatory reasoning

CDESK 2:

  • Added button to update existing CI object names.

 

CDESK 3.0.146

11/15/2018

  • Dashboard - added the ability to preset default widgets view, with the ability to lock editing.
  • Rejected Request - now considered to be definitively closed and not shown in the list of open Requests anymore (unless the refusal status is revoked).
  • Added switch Change of completed request status to disable reopening.
  • Message Processing Rules - added ability to notify the draft owner.
  • Added optional field Complained Solver for legitimately claimed Requests.
  • Template Request / WO - added option to set default state after rejection.

CDESK 2:

  • Android mobile app - eliminated bugs (main menu not displayed, crash after "Take photo")
  • Fix a problem with deleting manually added devices
  • Evidence of Documents - Added page footer to view contact information on invoices.



CDESK 3.0.145

10/10/2018

  • CMDB - field Owner added to basic CI properties
  • Dynamic display of items in CMDB, based on entered CI owner
  • CMDB - import CI from XLS, with automatic column matching
  • Requests List - the ability to filter only for claimed requirements
  • Creating WO according approved Request items
  • Possibility to leave the term (responses, assignments, replacement solutions, requirements) empty
  • Eligible Request claim - added optional field Claimed Solver
  • Added floating buttons to user details editing
  • Messages Processing - enabled changing of the internal address to the IP address of the server

CDESK 2:

  • Backup - fixed bugs when generating XLS reports (empty file, missing graphs)

 

CDESK 3.0.144

09/26/2018

  • Global settings - added customer notifications
  • CMDB - Workplace and Device Location columns added to CI list
  • CMDB - search by ID in CI Object List
  • Directory - graphically differentiated Groups from Users when adding Operators
  • Ability to add files also via mobile apps

CDESK 2:

  • Correction of time counting error in Fulfillment report for invoicing

 

CDESK 3.0.143

09/10/2018

  • Added FinStat connector and pre-filling of customer data with this service
  • GUI Requests Catalog - display a list of templates when more than one template is under one tile
  • Requests - added For Who field
  • Added VAT number verification button
  • Inventory Cards - Adding field Amount with date
  • Work Orders - added dynamic approval
  • Added billing option for partners and resellers
  • Add the ability to export optional properties to XLS
  • Adding the ability to set up a service in a time other than the current time
  • Mobile App - added additional notification sounds
  • Automatic selection of the single required item when creating new objects
  • Requests - automatic change of state to "in solution"  after receiving a customer response
  • Possibility to set reaction times to a time shorter than 1 hour

CDESK 2:

  • The ability to create read-only access to all Vacations

 

CDESK 3.0.142

08/27/2018

  • Requests, Work Orders - added the Requested term field
  • Requests - allowed editing of the Solution and Solver Note fields by authorized users
  • Recording all changes made to the Company object into the History tab
  • CMDB - limitation of CI objects' selection according to the chosen workplace
  • Possibility to send fulfillment also from mobile app (iOS, Android)

CDESK 2:

  • WEBSOCKET - PC notification by blocks (to prevent notification of too many PCs)
  • Payments due-date setting - amount - possibility to enter more than 5 digits-long number

 

CDESK 3.0.141

08/12/2018

  • Notifications for dynamic approval processes
  • Export CI with all the attributes to Excel
  • CMDB - search and advanced filtering of CI records also by attributes
  • Fulfillments - added ability to send e-mail fulfilling with one click
  • Logging of legitimate / illegitimate claims
  • Added solver rating with options disabled / optional / mandatory
  • Release of CDESK 3 App - iOS, Android 
  • Restricting a service area according the Request type
  • Message Processing - added new way to quickly create a request from catalog (tiles), with fields pre-filled by data in email
  • Fulfillments List - filtering out Fulfillments with entered used material
  • Invoicing - enhancements for Variable / Constant / Specific Symbol and generation of numerical series
  • Requests - added possibility to block notifications from discussions
  • Requests - added the Solver's Note field invisible to customer accounts
  • Tasks - sending notification when the task deadline expires
  • Added notification blocking in mobile App CDESK 3
  • Requests - possibility to sort by deadline / time to deadline
  • Displaying of disabled / deleted users in linked object fields
  • Contact List - added Contact Category column with possibility of filtering
  • Directory - search based on customer category and type

 

CDESK 3.0.138

07/01/2018

  • Requests - added Reclamation status
  • Add the ability to register optional attributes for user accounts
  • Added filtering by attributes when selecting CI in Fulfillments / Requests / Deals / Work Orders
  • Possibility to define time zone for administrator and individual operators
  • Requests, Work Orders - field Solver - added simplifying link to take-over
  • Requests / WOadded possibility to take-over in context menu
  • Stopping time-counting in selected states
  • Implementation of GUI Catalog of Requests (Tiles) for quick and easy entry of Requests
  • Possibility to create GUI Catalog Templates (Tiles)
  • WO List - filtering by all columns
  • Requests, Work Orders - displaying the content of the Objects tab when window width is sufficient (for quick access)
  • Calendar - possibility to make reservations

 

CDESK 3.0.137

06/17/2018

  • Requests - add multiselect-type field to optional attributes
  • Introducing the possibility to create work orders
  • Dynamic creation of the approval process
  • Work Orders - possibility to create templates
  • Public holidays - view in Calendar, add to GN, logic for SLA, vacations
  • Requests / Deals / Work Orders - Indication of the time remaining until the due date in lists
  • API extended for embedding discussion and internal notes
  • Added Request status Terminated without acceptance
  • CMDB - possibility to save optional attributes to related-objects' history
  • Directory - possibility to categorize companies with tags

 

CDESK 3.0.135

05/23/2018

  • Fulfillments - added the Used Material field
  • Visibility of companies through categories
  • Activating SMS from CDESK servers
  • Embedding files and internal Solver note into discussion with customer
  • Displaying internal fulfillments in mobile Apps
  • Solved mobile App crashes at launch on Androide 7/8
  • Multiple transport options for one place of fulfillment
  • Documenting the Request solution process - option to add the Solution field 
  • XLS export - pre-selection of columns and completion of unit description
  • Fulfillments - added possibility to insert attachments.

 

In addition to the items listed above, each version includes other minor improvements, corrections, and adjustments.

Date:
1. July 2019