Quality reports for your customers
Following reports can be used for presentation of your provided services quality to your customers:
List of fulfillments (v. 1 by invoicing) - structured output of fulfillments, suitable for further automated processing
Overview of requests - print report with relevant information about the opened and completed requests
SLA requests fulfillment - monitoring of request’s reaction time
Spending of prepaid hours - summary report - review of (over)spent prepaid hours for a longer time period
Structured output of fulfillments, suitable for further automated processing. Select the filtering by an invoice or type of fulfillment in desired time period with option to view only the fulfillments from requests which completion is accepted by customers.
This report provides wide range of information depending on the selection of parameters. Here are two most usual alternatives.
1. Overview of requests by customers
This report offer the progress overview of entering and completion of requests for specific customer within the selected period. There is an information about all entered requests, number of requests with exceeded term of completion, number of requests with missed response time and average time of request duration. This report reflects the quality of your provided services. Settings of this report are described on following picture. http://customermonitor.sk/node/524#statistika_poziadaviek_na_zakaznika
2. Overview of requests by operators
In case you need to view the statistics of requests of specific operator, in CDESK -> Statistics information -> CDESK reports, choose report type: Overview of requests and click “Show” button. Subsequently, select the Overview type (e.g. Monthly numbers), Display according to (e.g. Operators) and also select all types and priorities of requests as it’s displayed on following picture. Graph type can be changed in the lower part of screen. There is also an option to export the output into .xls file.
Overview of reaction times on requests, listed by customers and priorities. This report shows you how long did it take to solve the requests based on the Service License Agreement of your company with customer to keep your operators meeting the contracted deadlines. Export this data into the .xls file
In case some of your customers have prepaid service hours, this report provides the summary overview of spending of these hours, number of invoiced, overspent and transferred hours with information about type charging the transport. Also an option of exporting into the .xls file is available
What is CDESK?
Download PDF brochure that summarises features and benefits of CDESK.
Contact us and get 30 days free trial access to all features. Discover the convincing value over the competition - if there's any.
We offer you an opportunity to make your business more attractive and competitive. The tool, which will surprise you with its simplicity and complexity.
See the demonstrations of CDESK environment to gain an idea how it looks and feel. Fresh interface loaded with functions - still not decided?