Denial, canceling of approval
Denial can be done by customer or operator. There is a link in generated e-mail with proposal. Clicking on it you will be redirected to CDESK, after logging in you will see opened request with an option to Deny the offer. Check the particular lines and click on Deny selected button. Automatic e-mail about denying the proposal will be generated and sent to solver and customer.
Rejection of already approved proposals
If a customer has previously accepted the proposal’s items, just check the desired lines again and click on Deny selected button.
Cancelling of approved status only
If the proposal is accepted and you need to delete the acceptation information “Accepted by ...”, just change the status to "for approval" and then it is sufficient to select the line and press Approve marked button.
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