Writing new message
Communicator allows you to communicate with customers or other operators. It is a quick and easy way to chat with others. You can also create group conversations to discuss with more contacts at once. In order to use communicator, you must have it enabled. For more information about enabling the communicator, visit the Settings page.
You can open communicator anywhere in CDESK by clicking the blue communicator panel in the bottom right corner of your screen.
If you have C-Monitor client installed click by right mouse button on the C icon in taskbar and select Communicator:
After opening the communicator, all contacts with the list of past conversations will appear.
There are three types of messages in communicator:
To write a simple message simply click the communicator tab in the bottom right part of the page to show the full communicator window. Click the contact you want to write to to open chat window.
You will see the latest messages from this chat in this window. Write your message to the text field at the bottom of the communicator window and press enter or click the Send button to send the message.
Once the message is sent, the recipient will hear a sound signalizing new message and he will see a flashing circle with number of unread messaged in the communicator tab. Clicking this tab will bring him to last open chat or contact list with flashing mail icon next to the sender of the message.
Open the communicator window and click the group chat icon in top right part of the window.
Checkboxes next to each contact will appear. Click the contacts that you want to be a part of your new group chat. You can upper checkbox to select all contacts at once. Write the message and press enter to send it to all chosen recipients. A new window with this group chat will open and this conversation will be accessible for all its members from contact list. You can view all members of this chat by clicking the eye icon.
When recipient receives and important message, it is shown in the bottom of his screen instantly without the need to open communicator. It can be added from the communicator window by clicking the important message icon. You send the message to multiple contacts at once by selecting more of them from the list.
If you select just one contact, this message will be also shown in your chat window with the recipient. Otherwise a new group chat with this message will be created. Either way, recipient/s will receive the special notification as shown in the following picture:
There are three types of important messages. You can choose the type by clicking the menu at the botton.
No answer - This is the default option, the message is shown at the bottom and no interaction is required
Yes/No - Special notification will contain Yes/No button. Clicking either of these buttons will automatically reply to the message
Text answer - There is a text field for answer in the special notification. It will be added to the chat window
Chat window with the recipient will containt both the important message and the reply(if requested).
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