MESSAGE PROCESSING - OVERVIEW

Have you always dreamed about having your mail automatically processed? CDESK will provide you with a higher level of message management.

All your messages in one place

The basic feature of the Message Processing module is an organized list of emails – whether they come from your customers or employees. No need to check multiple mailboxes, all mails are clearly organized in one place.

AUTOMATION LURE

CDESK will give you more than an ordinary email client. Its key benefit is automation that saves a lot of your precious time.

As you command…

First, define the criteria that the system will use to automatically sort messages. Then determine the actions to take if the criteria are met. Based on the received emails, CDESK will be able to create requests or other items automatically.

As you can see in the screen sequence below, the process of creating automation rules is clear and intuitive.