Recording and sharing know-how among designated persons. The genome and the memory of your company.
In case of any incident or problem, the user will no longer have to search for a solution laboriously. All available solutions, gathered knowledge and experience, guides and manuals can be easily found in the knowledge base. Do not waste your time on unnecessary searching, do not start over, do not invent a wheel again.
Use the possibility to disclose selective information from the knowledge base to your customers.