DOCUMENTATION
In this section you can find detailed information about the individual CDESK features and answers to questions about their use.
Contents of Documentation
The Documentation section serves as an online manual. CDESK users can find here detailed instructions on how to use the software and answers to their questions. If you are considering CDESK deployment, you can find here a comprehensive overview of the tools and their functions.
Information is divided by modules. Module is a collection of functions that address a single topic – Customers, Requests, etc. For larger modules, the information is divided into chapters.
The “Features Overview” pages provide a summary of the most important features and benefits of the module.
How to find the information you are looking for
Orientation in the documentation is facilitated by the menu, which is divided into units according to the modules and features in CDESK. The menu items are further divided into smaller units for better clarity, based on the actions performed in the module. Simple, fast, clear.
The documentation is updated continuously, but it can happen that you are missing the information you are looking for. In this case, please submit a request to our support team at support.cdesk.eu, or by email to support@cdesk.eu.
Contents of the CDESK 3.1.12 documentation
Requests
- Features Overview
- List of Requests
- Work with Requests for Customers
- Work with requests for operators
- Regular Requests
- Catalog of requests
- Video demonstrations about working with requests
Deals
Biling
Tasks
Work Orders
- Features Overview
- Create a Work Order, List of Work Orders
- Working with Work Orders
- Work Order Templates