One Solution for All Situations
CDESK is an excellent helpdesk tool for any company or institution. It is an important tool for digitizing processes thanks to its built-in modules and the possibility of interfacing with other software. CDESK meets the requirements of a demanding Service Desk (ITSM tool) for IT environment. It has integrated functions for service and maintenance – from receiving a request to issuing an invoice, with customized service reports that can be conveniently completed on mobile devices. Discover the comprehensiveness and ease of use of CDESK helpdesk software.
One solution.
All processes
in One Place.
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CDESK IS FORCDESK is
customizable
to your
business
FOR IT COMPANIES
A balanced solution for both small and large IT companies. Service management according to ITIL recommendations.
FOR SERVICE AND MAINTENANCE
Processes exactly as needed. Service reports, revision reports, data exchange with third-party applications.
FOR DIGITIZATION OF PROCESSES
A universal tool for managing and digitizing business processes, without unnecessary paper records.
FOR ANY COMPANY
Excellent customer relationship software, powerful at home and in the company. Easy task assignment, completion check and communication in one place.
Why Choose CDESK?
Result of the Customer Survey Is Clear
99% Satisfied Customers
Addictive Software for Daily Use
Support You Can Rely On
Exceptional Software for IT Sector and Service, but Applicable to Everyone
CDESK ADVANTAGESEfficiency
Make More Profit
Measure, Evaluate, Motivate, Manage. Identify and Eliminate Bottlenecks.
COMMUNICATIONBring transparency to communication
Store information for staff and customers in a single, secure yet easily accessible location.
PROCESSESStandardise internal processes
CDESK guides you easily through numerous operations to accomplish even challenging tasks, thanks to its predefined structure.
TEAMGain insight into teamwork and task performance
Avoid inaccurate statements, rely on data and clear arguments.
SILVER
0123456789001234567890 €
- Save in the right place.
- The license is identical to GOLD in its range of functions, but SILVER is limited in access to the web portal (1/4 accounts can access the web portal at a time).
- It is designed for workers who primarily need the functionality of a mobile application or the desktop client.
GOLD
f r o m 0123456789001234567890 €
- Licence without compromise.
- User with this license has access across all platforms without any restrictions.
BRONZE
F r e e
- Offer free access to CDESK to your customers in unlimited numbers.
- All relevant data will be available to them.
- They can make requests, evaluate, approve (for a small additional fee).
- They cannot change the request status, however.
FOR A MORE DETAILED OVERVIEW, CHECK OUR PRICE LIST.
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NEWS
Basic list of news for version 3.2.4
We bring you the basic list of news for version 3.2.4. The full text of the updates will be available in a few days.
Quickly view calls and requests already during VoIP call, one-click completion of work orders, improvements in calendar
Button for quick completion of work orders, in VoIP module a window displaying pending calls and caller requests, avatars and colour of type displayed for requests in the calendar, 1-week view by source added, etc.
Infobox in record detail, adjustable column widths, XLSX exports in more modules
Version 3.2.2 includes an infobox displaying the most important information from the open record, you can now set your own column widths, XLSX exports have been added to requests, fulfilments, configuration items, projects, project deals and subcontracts.
Automated sending of reports, deadline reminders on configuration items, simple filter in tasks
In version 3.2.1 we added a new way to create reports for automatic emailing, important deadlines on configuration items will be reminded by a new reminder tool, work in the task list will be easier with a simple filter, etc.
Receiving calls in CDESK, custom printing forms from requests/fulfilments and many other functions
Since version 3.2.0, it is possible to receive and process calls in CDESK, create your own forms from requests and fulfillment...
New functionality Device Repair, Gantt charts for projects, automation of fulfilments in regular requests
Device repair for one-off repairs, project progress in graphical Gantt charts, project documentation and project log to simplify project management...
Customer Support:
+421 907 259 706