New Features

E.g., 11/19/2017
E.g., 11/19/2017

Clarification of global settings  global settings are available under an administrator account, and are divided into logical units by modules with advanced options

Acceptance, Admission and Claim protocols in requests – it allows to create different types of protocols to be followed, also can be generated from any requirement.

New way of adding the fulfillments  alternative way of adding fulfillments directly to the calendar, also allows quick overview of fulfillments in actual month

Tasks – added module for easier categorization of tasks, which are linkable to requests, contracts, projects or to add independant notes to CDESK.

Allocating dates from the calendar – the possibility to apply any deadlines for tasks directly from calendar.

Allocating terms in requests – the possibility to apply any deadlines for tasks directly from requests.

Notification settings  new possibilities of notification settings for requests

New SLA and combinations – new possibilities and combinations of SLA settings - request priority is possible to combine with request type, customer and other optionsožiadavky možno kombinovať s typom požiadavky, zákazníkom a ďalšími možnosťami.

History of changes to the customer – view the change history for the customer and its author, an overview of the requirements pertaining to a scheduled tasks

Notice-board – it allows you to add messages to other operators in the bulletin board right in their initial overview

Message processing – added the ability to send a private message to processing to CDESK visible only to the designated operator

Email parser – new possibilities of message processing, by creating rules for automated processing of received e-mails

Fulfillment adding template  simplified adding of fulfillments with custom-defined templates

Request adding template  simplified adding of requests with custom-defined templates

The possibility of sending copies of selected notifications to supervisor – supervisor can be notified about discussion, internal papers and notes for requests

Added an optional field in the request – It serves the requests to be included in a groups over which independent statistical analysis can be done

Optional columns in the list of requests – ability to manage and display requests and to hide unnecessary information

Added request filter for "operator in the past" – another option for filtering your requests

Synchronization of calendar via Google+ account – sync events in MS Exchange (MS Outlook), Gmail (free) and Google Calendar apps to CDESK Planner and achieve the best overview of your upcoming events.

Optional initial overview​  now you can change the layout and contents of the initial report, so you can have all the needed information

Setting operator for the certain area services  for each service area, you can set a specific solvers

Custom filters on other modules  You can now create and save custom filters in the list of filfillments, message processing and elsewhere.

Adding a new customer using only the quick form  in the new version we removed tedious and unnecessary creation wizard for new customer. We also added the ability to create new customer from two new locations

Optional request description  if you don´t use request description you can now set it as optional for users