Permissions management
You can customize permission settings for operators individually through their settings page or for the entire group, which will affect all members within the group.
There are two types of permission settings - CDESK and CM functionality which are described below:
Permissions to modules(CDESK)
Navigate to Admin zone -> Users -> Operators and Groups -> choose operator or group -> Permissions to modules.
A list of permissions grouped by modules will appear.
Click the empty checkbox to grant the permission to the operator/group. There must be a green tick. After saving the settings, red circle will turn green signalizing that the operator/group now has the permission.
Permissions(CM)
Navigate to Admin zone -> Users -> Operators and Groups -> choose operator or group -> Permissions.
A table containing variety of permissions and customers and their computers will appear. Change the permissions individually by clicking small checkboxes in the table or do it globally by clicking the cell containing permission name or the entire group of permissions as shown in the following picture:
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