Integration with CM IT monitoring and management

Benefit from symbiosis of our best tools

One portal, one interface, one login for two systems (CDESK + CM) running in perfect synergy. Record here your linked object databases and make technical monitoring data accessible also for your customers.The highest value for IT companies, suitable for all kinds of companies.

 

 

IT monitoring Customer Monitor

  • Premium service for IT management and monitoring of Customer Monitor solution
  • Strong benefit of connection Customer Monitor and CDESK solution
  • Direct creation of requests from monitoring problems occured on computers and services, further processing with Helpdesk
  • Easyclick ordering and extension of additional Customer Monitor functions
     

 

 

 

Linking with technical IT monitoring Customer Monitor, more details on www.customermonitor.eu

CDESK is tied closely with our competitive tool for IT monitoring – CUSTOMER MONITOR. This symbiosis offers an extension of your provided services by absolutely new chapter. Secure your IT systems functioning and expand your business – maximize your business profit from anywhere.

 

Valuable features of linking with CM

Display and connect data from both systems
Work with devices from technical CM part in Requests - computers with installed C-Windows/ Linux/ Mac Monitor client program
User friendly inserting new request by Easyclick
Message processing extended about Automatic automatic e-mail parsing based on registered PC's e-mail addresses
Reports and statistics from both systems – complex Summary report
Shared object database (CMDB)

For more details about IT tool CUSTOMER MONITOR visit  www.customermonitor.eu

Example of monitoring output information

Image: Example of monitoring output information