Enabling calculations, proposals

Enabling calculations

Navigate to Admin zone -> Users -> tab Helpdesk -> section Calculations.

Check Turn on calculations and more options will be shown. You can fill default discounts and charges for transports, express action, parking etc.

Enabling calculations

Image: Enabling calculations

 

After enabling the option or changing default rates, click the Save button to confirm changes.

 

Enabling proposals

Navigate to Admin zone -> Users -> tab Helpdesk -> section Proposals (Quotations) to request. You can set the proposals to either Classic or with internal approval. More information about differences between these two types of proposals can be found here.

Enabling proposals in requests

Image: Enabling proposals in requests

Click the Save button to confirm changes.