Changing time for automatic acceptance of completed request

Navigate to Admin zone-> Users -> Global settings -> tab Helpdesk -> section Deadlines, time measuring.

There is a field Automatic status change of req. from completed to accepted completion after. Type in the number of days after which the ignored completed request will be automatically set as accepted. Type in 0 to disable this feature.

Automatic acceptance interval

Image: Automatic acceptance interval

Click the save button to confirm changes.