Easyclick

The main advantages of using Easyclick:

 

  • Access requests without any additional setting

  • Option of entering the requests via Easyclick with autorization of superior person (after creation, request entering must be approved first)

  • Accurate identification of creator – device detection and user login of entered request by registered data of C-Monitor client installed on computer

  • Main and additional chosen contact persons of customer are automatically notified

  • Customers, solvers and chosen addresses are informed about the course of solving their requests by e-mail (in case of internal request they receive only discussion posts without information about changing the request settings)

  • User can see the current status and history of older requests via CDESK client or C-Monitor client taskbar icon without logging into CDESK portal

Entering the new Easyclick request on Windows

You can enter new Easyclick request by clicking the CDesk client or C-Monitor client icon. Client must be installed on the computer (WIN, Mac OS and Linux platforms supported). After installation and registration of CDESK client or C-Monitor client, icon will appear in the system tray.  To enter new request just double click on this icon, or right click on it to show menu with options, as it’s displayed on following picture.

Creating a new request using easyclick

Image: Creating a new request using easyclick

Clicking the selected option will open CDESK portal webpage, from where you can change or enter additional information to new request.

Creating new easyclick request

Image: Creating new easyclick request

After clicking the Send button, new request will be generated and sent into the system. Customer’s main contacts, creator and solver of request will be notified by e-mail automatically.

List of Easyclick requests

All users can view their requests in the Easyclick Requests List. Just choose this option after right click on CDesk client or C-Monitor client icon in taskbar and list of requests will appear.

Accessing list of easyclick requests

Image: Accessing list of easyclick requests